Breaking The Mold Of The Assembly Line Workers’ Compensation Firm By Building Client-Based Defense Partnerships

A Workers’ Compensation Defense Built On Partnerships And Communication

The Law Offices of Melissa A. Day, PLLC, is “Western New York’s Premier Workers’ Compensation Defense Firm.” – Mark Jay, CPCU AIC

If you, like many in New York, have become dissatisfied with the traditional New York workers’ compensation defense business model or what we refer to as “the assembly line defense”, perhaps it is time for you to stop getting frustrated and to GET MAD instead.

For years, the standard operating procedure for New York workers’ compensation defense firms has been predicated on volume. Each morning defense attorneys picked up the 15-20 files for the hearings that they were expected to handle that day, lined them up, spent five minutes reviewing the file, attended the hearing, dictated the report and then moved on to the next file. A report was typed and the file was sent back to the adjuster – frequently without the attorney and the adjuster ever having any real communication. There would be little to no contact before the hearing, at most terse telephone discussions on the day of the hearing for authority for an agreement so that defense counsel would not have to thoroughly analyze the file and provide a thoughtful defense of the claim; there was certainly no ongoing dialogue after or between hearings.

A Winning Formula Built on Experience and Client Relationships

Our philosophy at The Law Offices of Melissa A. Day, PLLC, represents what we believe is a dramatic departure from the assembly line workers’ compensation defense: claim-based defense partnerships. Our clients refer claims to us, not hearings. We develop relationships with our clients that are proactive rather than reactive; ones that foster ongoing conversations between client and counsel to develop strategies to meet specific goals as opposed to simply appearing at hearings, sending a report, and leaving the employer or TPA to fend for themselves in between board appearances.

Additionally, when you choose us to represent you, you can trust that you will have access to the most recent cutting-edge developments in New York workers’ compensation law. We pride ourselves on staying current with the most recent changes in the law in substance and in practice. We accomplish this by running a forum on LinkedIn called the New York Workers’ Compensation Forum, which we invite you to join. Additionally, we hold webinars, Lawyers and Friends, every 4th Friday on the month, which you are welcome to join as well!

Using Technology To Better Serve Our Clients

As early proponents of the board’s exciting new virtual technology, we represented clients throughout New York state before the pandemic. Since COVID-19 has forced everyone into the virtual system, we have expanded our practice and are now a true statewide New York firm. Many clients appreciate the convenience of retaining attorneys who will take a real fight to the virtual landscape.

Contact The Law Offices of Melissa A. Day, PLLC

If you are tired of not having an attorney who is your partner, don’t get angry, GET MAD. Contact us by calling 716-616-0111 or fill out our online contact form.