Each morning defense attorneys picked up the 15-20 files for the hearings that they were expected to handle that day, lined them up, spent five minutes reviewing the file, attended the hearing, dictated the report and then moved on to the next file. A report was typed and the file was sent back to the adjuster – frequently without the attorney and the adjuster ever having any real communication. There would be little to no contact before the hearing, at most terse telephone discussions on the day of the hearing for authority for an agreement so that defense counsel would not have to thoroughly analyze the file